Let's be straightforward: privacy policies on most websites are written by lawyers for lawyers. At pk345, we've deliberately chosen to write this one for the people who actually use our platform – Pakistani players who want to understand what happens with their information when they register, deposit, and play.
This Privacy Policy covers everything related to personal data at pk345. It applies to all users of our website at pk345.world and any associated mobile platform. It should be read alongside our Terms and Conditions and Responsible Gaming policy, both of which contain related information about how we operate.
If after reading this policy you have questions or concerns, you can reach our team directly at support@pk345.world. We respond to all privacy-related inquiries within 5 business days.
1. Who We Are
pk345 is an online gaming platform operating at pk345.world and serving players in Pakistan. For the purposes of this Privacy Policy, pk345 is the data controller – meaning we are responsible for how your personal data is collected, stored, and used on this platform.
Our data protection contact is reachable at: support@pk345.world. Any requests relating to your personal data should be directed to this address with the subject line "Privacy Request".
2. What Data We Collect at pk345
pk345 collects personal data in the following categories. We only collect what we genuinely need – not everything we could theoretically gather.
2.1 Registration Data
When you create a pk345 account, we collect:
- Full name (as it appears on your CNIC);
- Date of birth (to verify you are 18 or older);
- Pakistani mobile number (used for login and account security);
- Email address;
- Residential address in Pakistan.
2.2 Identity Verification (KYC) Data
To process withdrawals, pk345 is required to verify player identity. We collect:
- CNIC number and copies of front/back images;
- Selfie photographs (at our discretion for enhanced verification);
- Proof of payment method (e.g., screenshot of your Easypaisa or JazzCash account).
2.3 Financial Data
When you deposit or withdraw at pk345, we record:
- Payment method used (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, Visa/Mastercard);
- Transaction amounts in PKR;
- Transaction reference numbers;
- Account number or mobile number associated with your payment method.
Important: Credit and debit card numbers, CVV codes, and expiry dates are never stored on pk345 servers. These details are passed directly to our PCI DSS compliant payment gateway and handled entirely outside our systems.
2.4 Activity Data
As you use the pk345 platform, we automatically collect:
- Bet history, game session data, and wagering patterns;
- Login timestamps and session duration;
- Device type, operating system, and browser information;
- IP address and approximate geographic location (city level);
- Pages visited and features used within pk345.
2.5 Communication Data
When you contact pk345 support, we retain:
- The content of your messages, emails, or live chat transcripts;
- The date and time of your contact;
- Resolution notes and any follow-up actions taken.
pk345 does not collect data about your activities outside our platform. We don't track your social media, monitor your phone usage, or access your contacts list.
3. Why pk345 Collects Your Data
Every piece of data we collect serves a specific purpose. Here's an overview of why we collect what we collect:
| Data Type |
Why We Need It |
| Name, mobile, email | Account creation, login, and contacting you about your account |
| Date of birth | Age verification – ensuring only 18+ players use pk345 |
| CNIC details | Identity verification required before withdrawal processing |
| Payment details | Processing deposits and withdrawals in PKR, fraud prevention |
| Bet & game history | Settling bets, generating account statements, responsible gaming monitoring |
| Device & IP data | Security monitoring, detecting unauthorised access, fraud prevention |
| Support communications | Resolving your queries and maintaining records of account interactions |
| Session duration & activity | Responsible gaming tools – session time alerts and usage patterns |
4. Legal Basis for Processing
pk345 processes your personal data on the following legal grounds:
- Contractual necessity: Processing required to fulfil our obligations to you under the pk345 Terms and Conditions – this covers account management, payment processing, and bet settlement;
- Legal obligation: Regulatory requirements including KYC identity verification and anti-money laundering checks;
- Legitimate interests: Fraud prevention, platform security, and responsible gaming monitoring – where our legitimate interest does not override your privacy rights;
- Consent: Marketing communications (where you have opted in). You can withdraw consent for marketing at any time by contacting support@pk345.world.
5. Payment Data and Financial Privacy
Pakistani players at pk345 use Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, and Visa/Mastercard to deposit and withdraw PKR. Each of these payment methods involves specific data handling:
5.1 Mobile Wallets (Easypaisa, JazzCash, NayaPay, SadaPay)
When you make a mobile wallet payment to or from pk345, we record your mobile wallet account number (which is your registered Pakistani mobile number), the transaction amount in PKR, and the transaction reference number. We do not have access to your wallet PIN, balance, or transaction history with other merchants.
5.2 Bank Transfer (IBFT)
For IBFT deposits and withdrawals, pk345 records the transaction amount, bank name, and reference number. We do not store your full bank account number beyond what is required to process the specific transaction.
5.3 Card Payments
Card payment details (card number, expiry date, CVV) are entered on a page served by our payment gateway provider, not by pk345 directly. These details go straight to the gateway's PCI DSS certified servers. pk345 receives only a tokenised reference confirming payment success or failure. We never see or store your full card number.
Zero transaction fees: pk345 does not charge processing fees on any payment method. All transactions are denominated entirely in PKR. There are no currency conversions or hidden charges.
6. KYC Identity Verification
pk345 is required to verify the identity of all players who request withdrawals. This process, commonly called KYC (Know Your Customer), involves submitting CNIC photographs and related documents.
6.1 How KYC Data Is Used
Your KYC documents at pk345 are used solely for:
- Confirming your identity matches the name on your account;
- Verifying your age (18+);
- Confirming ownership of your payment method;
- Complying with anti-money laundering requirements.
6.2 How KYC Data Is Stored
KYC documents submitted to pk345 are stored on encrypted servers with restricted access. Only authorised compliance team members review these documents. Documents are retained for the duration of your account plus the legally required period thereafter (typically 5 years).
6.3 Third-Party KYC Providers
pk345 may use certified third-party KYC verification services to process document checks. These providers are contractually bound to process your data solely for identity verification purposes and may not use it for any other purpose.
7. Sharing Your Data
pk345 does not sell your personal data. Full stop. We share data only in the following limited circumstances:
7.1 Payment Processors
We share transaction data with payment processors (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT networks, and card payment gateways) solely to process your deposits and withdrawals. These processors operate under their own privacy policies and are responsible for data you submit directly to them.
7.2 KYC and Fraud Prevention Providers
Identity verification and fraud screening services receive the minimum data required to carry out their function. They are contractually prohibited from using your data for any other purpose.
7.3 Game Providers
Third-party game providers that power certain pk345 titles (live casino, crash games, fishing games) receive your account identifier to enable gameplay. They do not receive your full name, CNIC, or payment details unless explicitly required by a specific game's setup.
7.4 Legal and Regulatory Authorities
pk345 may disclose personal data to law enforcement or regulatory authorities when required to do so by applicable law, court order, or to protect the rights and safety of pk345 and its players.
We never share your data with advertisers, data brokers, social media platforms, or any party for marketing purposes without your explicit consent.
8. How Long We Keep Your Data
pk345 retains different categories of data for different periods based on what's genuinely needed:
| Data Category |
Retention Period |
Reason |
| Account registration data | Duration of account + 5 years | Legal obligation & audit trail |
| KYC documents (CNIC) | Duration of account + 5 years | AML regulatory requirement |
| Transaction records | 7 years from transaction date | Financial regulatory requirement |
| Bet history | 5 years from bet date | Dispute resolution & auditing |
| Support communications | 3 years from last contact | Dispute resolution records |
| Device & session logs | 12 months | Security monitoring |
| Marketing consent records | Until consent is withdrawn + 2 years | Proof of consent |
When data reaches the end of its retention period, pk345 securely deletes or anonymises it so it can no longer be linked to you personally.
9. How pk345 Protects Your Data
We take data security seriously and have implemented multiple layers of protection:
- SSL/TLS encryption: All data transmitted between your device and pk345 is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser confirms this is active;
- Encrypted storage: Personal data stored on pk345 servers is encrypted at rest using AES-256 encryption;
- Access controls: Only authorised pk345 staff who genuinely need access to specific data categories can access them. Access is logged and audited;
- PCI DSS compliance: Card payment processing meets Payment Card Industry Data Security Standards;
- Regular security testing: pk345 undergoes periodic security assessments to identify and address vulnerabilities;
- Two-factor considerations: We recommend enabling all available account security options, including mobile number verification for sensitive account actions.
No system is completely immune to breach. If pk345 ever experiences a data breach that affects your personal information, we will notify you promptly with details of what happened and what steps we are taking.
10. Cookies and Tracking
pk345 uses cookies and similar technologies to make the platform work properly and to improve your experience. Here's what we use and why:
| Cookie Type |
Purpose |
Can You Opt Out? |
| Essential |
Keeping you logged in, remembering your session, processing payments securely. These are required for pk345 to function. |
No – essential to platform operation |
| Functional |
Remembering your preferences (language, odds format, notification settings) so you don't have to reset them every visit. |
Yes – clearing browser cookies removes these |
| Analytics |
Understanding how players use pk345 in aggregate – which features are popular, where users encounter friction. Data is anonymised before analysis. |
Yes – contact support to opt out |
pk345 does not use advertising cookies or share cookie data with advertising networks. You can control cookies through your browser settings. Note that disabling essential cookies will prevent pk345 from functioning correctly.
11. Your Privacy Rights
As a pk345 player in Pakistan, you have the following rights over your personal data. To exercise any of these rights, contact support@pk345.world with your request and account details.
Right of Access
Request a copy of all personal data pk345 holds about you. We will provide this within 30 days of a verified request.
Right to Correction
If any personal data we hold about you is inaccurate, you can request we update it. Login to your pk345 account to update basic profile details.
Right to Deletion
You can request that pk345 delete your personal data. This right applies where we have no legal obligation to retain it. Financial and KYC records must be kept for legal reasons.
Right to Object
You may object to pk345 processing your data for marketing purposes or in ways based on legitimate interests that affect your rights.
Right to Portability
You can request your pk345 data in a portable, machine-readable format (CSV or JSON) so you can transfer it elsewhere if you choose.
Right to Restrict Processing
In certain circumstances you may ask pk345 to limit how we use your data while a dispute or objection is being resolved.
pk345 will respond to all verified privacy rights requests within 30 days. We may need to verify your identity before fulfilling the request. There is no charge for exercising these rights.
12. Children and Minors
pk345 is strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we discover that a minor has created an account, we will immediately close the account, return any deposited funds to the source, and permanently delete all associated personal data.
If you believe a minor is using pk345, please contact us immediately at support@pk345.world. We take underage access extremely seriously and act on all such reports without delay.
13. Changes to This Privacy Policy
pk345 may update this Privacy Policy from time to time. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page;
- Send a notification to your registered email address;
- Display a notice on the pk345 platform for a minimum of 7 days following the update.
We encourage you to review this Privacy Policy periodically. Continuing to use pk345 after a policy update has taken effect means you accept the revised policy. If you disagree with any changes, you should stop using pk345 and may request account closure as described in our Terms and Conditions.
14. Contact Us About Privacy
For any privacy-related question, request, or complaint regarding how pk345 handles your personal data, please contact us:
- Email: support@pk345.world (subject line: "Privacy Request")
- Live Chat: Available 24/7 on the pk345 platform
We acknowledge all privacy requests within 2 business days and aim to resolve them fully within 30 days. For complex requests, we may need additional time and will notify you if that is the case.
This Privacy Policy was last reviewed and updated in January 2025. We recommend bookmarking this page and checking back after any notification of changes.
